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Shipvise Acceptable Use Policy

Version: 1.0
Effective: upon publication of this version
Last updated: 21 August 2026
Stable URL: https://shipvise.com/en/legal/acceptable-use/

Translation notice: This English version is a machine-assisted translation provided for convenience. The original Czech version is the authoritative version. Where mandatory law requires otherwise, rights granted by mandatory law remain unaffected.

This policy (the "AUP") forms part of the Shipvise contractual framework and applies to Accounts, Projects, source code, builds, Preview, Production, managed resources, share links and other features.

1. General rule

You may use Shipvise only in a lawful manner that does not endanger other persons, systems, networks, data or the operation of the platform.

The Customer is responsible for the Applications, content and workloads they upload to or operate on Shipvise, and for the persons to whom they grant access to their Workspace.

2. Prohibited security use

The following are prohibited in particular:

  • malware, ransomware, spyware, trojans or other malicious code;
  • command-and-control infrastructure, botnets or their operation;
  • phishing, credential harvesting or pages designed to steal access credentials;
  • unauthorised scanning, exploitation of or attacks on third-party systems;
  • DDoS, DoS, traffic flooding or coordination of such attacks;
  • attempts to circumvent isolation, the sandbox, build restrictions or platform security mechanisms;
  • automated attacks against third-party login interfaces;
  • hosting tools or infrastructure intended primarily for carrying out cyber attacks, without the Provider's prior express consent for legitimate security research.

Legitimate security testing of your own or expressly authorised systems must be carried out in a way that does not endanger Shipvise or other Customers.

3. Spam and communications abuse

The following are prohibited:

  • unsolicited bulk commercial or fraudulent messages;
  • operating an open relay or similar infrastructure exploitable for spam;
  • spoofing and impersonating another person for the purpose of fraud;
  • automated communication that infringes recipients' rights or the rules of network providers.

4. Fraud, deception and illegal services

It is prohibited to use Shipvise for:

  • fraud, identity theft or deceptive impersonation of a third party;
  • providing or promoting illegal goods or services;
  • circumventing statutory restrictions, sanctions or export restrictions;
  • laundering the proceeds of crime or otherwise knowingly supporting unlawful financial conduct;
  • creating fake login or payment pages designed to deceive users.

5. Illegal content and protection of persons

The following are prohibited in particular:

  • content whose hosting or making available is unlawful;
  • child sexual abuse material (CSAM) and other content involving the sexual exploitation of minors;
  • content or services directly supporting human trafficking or other serious exploitation;
  • content whose publication breaches a final decision or an applicable legal regulation.

Where CSAM or other serious unlawful conduct is suspected, the Provider may immediately isolate the content, prevent its further dissemination, preserve the relevant evidence to the extent permitted by law and cooperate with the competent authorities.

5.1 Pornography, explicit sexual content and sexual services

It is prohibited to use the Service to operate or support services or content primarily focused on:

  • pornographic or sexually explicit content;
  • pornographic websites and applications;
  • sexual services or their intermediation;
  • paid explicit content;
  • erotic live, chat or cam services;
  • distribution or monetisation of sexually explicit content.

This prohibition does not automatically extend to the incidental legitimate occurrence of textual information about sexuality, nor to proportionate health, educational, scientific or similar informational content, provided the service is not primarily focused on the prohibited use above.

CSAM, the sexual exploitation of minors and similar illegal content remain a separate, absolutely prohibited category in respect of which the Provider may act immediately.

6. Intellectual property rights

You must not knowingly use Shipvise for the unauthorised distribution of software, databases, media, trade marks or other content to which you do not hold the necessary rights.

Credible reports of rights infringement will be handled under the abuse process.

7. Sensitive and regulated data

Without the Provider's prior written approval, a standard self-service Project must not process a workload requiring special regulatory or security assurances, in particular:

  • health data or other special categories of personal data under Article 9 GDPR;
  • biometric identification data;
  • data on criminal convictions and offences;
  • clinical or other healthcare systems;
  • other highly regulated workloads for which a special certification or an individual contractual guarantee is necessary.

This restriction does not mean that the Customer is not responsible for ordinary personal data in a permitted Application; the Customer must always comply with the GDPR and other legal obligations.

8. Resource abuse and crypto-mining

Without express written consent, it is prohibited to:

  • mine cryptocurrencies or run similar unrelated compute workloads;
  • intentionally consume CPU, RAM, disk, network or build capacity in a manner unrelated to the legitimate operation of the Customer's Application;
  • circumvent plan limits or rate limiting;
  • create artificial workloads primarily in order to load the infrastructure, to benchmark without agreement or to cause costs.

Preview is a test environment. It must not be used to circumvent Production rules, the AUP, billing limits or a security gate.

The recipient of a share link must be informed that this is a test environment. The Customer is not to invite recipients to enter real sensitive access credentials or personal data, unless such testing is expressly intended and is legally and technically proportionate.

10. Prohibition of circumventing platform mechanisms

It is prohibited intentionally to:

  • overwrite reserved system variables in order to circumvent security/runtime policies;
  • gain access to another Workspace, Project or to system credentials;
  • attempt to obtain the platform's secrets or internal tokens;
  • manipulate billing, Credits, auditing or the abuse mechanism;
  • present a Customer Application as a Shipvise system service without authorisation.

11. Reporting

Suspected abuse, phishing, malware or illegal content can be reported:

12. Investigation and measures

Depending on the risk, the Provider may:

  • request an explanation or remedy;
  • temporarily restrict build, Preview or Production;
  • isolate a suspicious workload;
  • restrict network access;
  • suspend a Project or an Account;
  • remove or disable illegal content where legally justified;
  • terminate the contract in the event of a serious or repeated breach;
  • preserve evidence and communicate with the competent authorities where required by law.

In the event of an acute security threat or a credible report of serious abuse, a temporary restriction may be applied immediately. Where the situation permits, the Provider will first carry out a basic verification.

13. Reasons for the decision and review

Where the Digital Services Act or another similar obligation applies to a specific measure, the Provider will give the affected Customer an appropriate statement of reasons for the decision, unless providing it is legally restricted.

The Customer may request human review via support@shipvise.com or by replying to the notification.

14. Repeat violations

Repeated or serious breaches of the AUP may lead to permanent termination of access. The Provider may refuse re-registration by a person or organisation that has seriously abused the platform.

15. Changes to the AUP

The AUP may be updated in particular in response to new types of abuse, security risks or legal requirements. Material changes will be announced in an appropriate manner.