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Shipvise Billing, Subscription and Credit Terms

Version: 1.0
Effective: upon publication of this version
Last updated: 21 August 2026
Stable URL: https://shipvise.com/en/legal/billing/

Translation notice: This English version is a machine-assisted translation provided for convenience. The original Czech version is the authoritative version. Where mandatory law requires otherwise, rights granted by mandatory law remain unaffected.

These terms supplement the Shipvise Terms and Conditions and govern prices, orders, subscriptions, payments, Credits and the related refunds.

1. Prices

The current price of a plan, a one-off service or a Credit pack is always displayed before the order is confirmed. For a Consumer, the total price is displayed including the mandatory taxes and charges that can be determined in advance.

For a B2B Customer, prices may, depending on the offer, be stated excluding VAT or under a different tax regime; before a binding order, the applicable regime and the resulting amount payable by the Customer are always displayed.

2. Monthly and annual plans

The Provider may offer:

  • monthly subscriptions;
  • annual subscriptions at a discount;
  • an individual Enterprise contract;
  • one-off human or technical services.

As a standard, a plan renews automatically for the same period until the Customer cancels the next renewal, unless expressly stated otherwise before the order.

3. Cancelling automatic renewal

The Customer may cancel automatic renewal in the Portal or by another available means. Cancellation:

  • does not, as a standard, shorten a period already paid for;
  • stops further recurring charging;
  • does not in itself result in a pro-rata refund of a period already paid for, unless such a refund is required by law, by an accepted complaint or by a special offer.

This is without prejudice to a Consumer's rights of withdrawal or rights arising from defective digital performance.

4. Promotions and discounts

The Provider may offer, for example, a first month at a nominal price, a time-limited discount, an individual discount or another promotional offer.

Before the order, the following must in particular be apparent:

  • the promotional price;
  • the period for which it is valid;
  • the standard price after the promotional period ends, where the subscription renews;
  • the conditions of eligibility for the promotion.

A promotion does not create a general free trial or a permanent entitlement to the same price.

5. Payment methods

The Provider may accept payments in particular via:

  • Comgate as the primary payment gateway for supported European payments;
  • PayPal as an alternative provider, including for markets or transactions that the current Comgate configuration does not support.

Depending on the current checkout, the following may in particular be available through these providers:

  • payment card;
  • online bank payment / bank button;
  • Apple Pay;
  • Google Pay.

Depending on the offer, a separate domestic or foreign bank transfer, including IBAN/SEPA, may also be available.

The availability of a specific provider and payment method depends on the currency, country, transaction type and the current checkout configuration. No method or provider is guaranteed to every Customer.

6. Activation and unpaid orders

The first paid service is, as a standard, activated only after receipt of payment has been confirmed.

With a bank transfer, the Customer may first receive payment instructions or a non-binding/proforma document with a due date. If the payment does not arrive within the stated period, the order may be cancelled or may expire without the service being activated.

The final accounting or tax document is issued in accordance with the applicable tax and accounting regime, typically after receipt of payment or when the relevant accounting obligation arises.

7. Failed recurring payment

If an automatic renewal fails, the Provider may reasonably retry the payment or invite the Customer to pay by an alternative means.

Where payment is not made, the creation of new builds, deployments or other paid operations may be restricted after a reasonable period, and the service may subsequently be suspended. Before Customer data is deleted, the contractual retrieval and Data Act regime applies.

8. Price changes

The Provider will give at least 30 days' notice of an increase in the price of an existing renewing plan. The new price applies prospectively only, typically at the first renewal after the change takes effect.

The Customer may cancel the renewal before the new price takes effect.

A period already paid for, completed orders and fixed Credit packs already purchased are not repriced retroactively.

9. What Credits are

A Credit is an internal service unit that can be used only for Shipvise features or services for which a Credit price is stated.

A Credit:

  • is not money;
  • is not a deposit or electronic money;
  • is not an investment;
  • is not transferable between Customers, unless Shipvise expressly enables an internal transfer within the same Workspace;
  • cannot be exchanged for cash, except for a refund required by mandatory law or granted voluntarily by Shipvise.

10. Credits included in a plan

A plan may include a certain number of Credits for each monthly credit period.

This also applies with annual invoicing: the Customer may pay for the whole year in advance, but plan Credits are, as a standard, released progressively over monthly credit periods.

Unused plan Credits:

  • expire at the end of the relevant credit period;
  • do not carry over into the next period;
  • do not in themselves have a separate monetary or refundable value.

A subscription therefore cannot be understood as a purchase of all future annual Credits at once.

11. Separately purchased Credits

Separately purchased Credits are recorded separately from plan Credits.

Unless expressly stated otherwise before the order, they expire 12 months from purchase.

Apart from a Consumer's statutory rights, unused purchased Credits are not automatically a refundable monetary claim. The Provider may set more favourable voluntary refund conditions in a specific offer.

Where different types of Credits are available on the account, the Portal may determine the order in which they are drawn down so that it is reasonable for the Customer, for example Credits with the earlier expiry first.

12. Reference Credit value

Where a Credit needs to be expressed in money for the statutory calculation of separately quantifiable performance actually provided, the reference value of one Credit is used.

The reference value is calculated from the price of the smallest standard separately sold Credit pack valid at the time of the relevant order, divided by the number of Credits in that pack.

An example for illustration only: if the smallest standard pack is 10 Credits for CZK 249, the reference value is CZK 24.90 per Credit.

The Provider must be able to evidence the pricing version used for the order.

The reference value:

  • is not a contractual penalty;
  • is not applied automatically to every refund;
  • must not lead to double-charging for the same work or performance;
  • is used only to the extent permitted by law and proportionate to the service actually provided.

13. Senior Review, Starter Creation and Assisted Fix

For a human service, the Customer receives before it begins:

  • a description of the scope;
  • an estimate or range of Credits;
  • the maximum number of Credits whose use they approve.

The Provider may reserve the maximum number of Credits approved. Reserved Credits cannot be used for another service while the reservation lasts.

Once completed:

  • the number of Credits actually used within the approved maximum is deducted;
  • the unused part of the reservation is released immediately.

If it becomes apparent during the work that the approved maximum will need to be exceeded, the Provider will not continue work beyond the limit without the Customer's further express approval.

14. Cancelling a human service

If the Customer cancels the order before the work starts, the reserved Credits are, as a standard, released without being consumed.

If the work has already started, the Provider may, to the extent permitted by law, charge for the part actually performed, but at most within the limit approved by the Customer. For a Consumer, the mandatory rules on withdrawal and immediate performance always apply.

15. Refunds

Refunds are distinguished according to the reason:

  1. Mandatory consumer rights — these prevail over these terms.
  2. An accepted complaint or non-conforming digital service — according to the applicable law and the nature of the defect.
  3. A voluntary refund by the Provider — may be granted on an individual basis; it does not create a precedent for other orders.
  4. Plan Credits — these are not a separate monetary balance; not using them does not ordinarily give rise to a refund.
  5. Separately purchased Credits — apart from statutory rights, the rules stated at the time of their order and in this document apply.
  6. A human service already completed — is not automatically refundable merely because the Customer does not subsequently use the result; this is without prejudice to rights arising from defective or non-agreed performance.

Refunds of payments made through Comgate, PayPal or another payment provider used are, as a standard, returned by the same payment method, unless the parties agree otherwise or the technical/legal regime requires a different procedure.

16. Consumer withdrawal

Detailed rules and the form are available at /en/legal/withdrawal/.

The Provider aims to activate the digital service immediately. Where an express request or consent of the Consumer to the commencement of performance before the 14-day period expires is needed in order to preserve the statutory regime, the checkout requests it by an active step and stores its exact wording and time.

Any obligation of the Consumer to pay for the part already provided is determined according to the legal classification of the specific performance and must not operate as a penalty for withdrawal.

17. Taxes and accuracy of details

The Customer is responsible for stating truthfully their country, B2B/B2C status, Company ID/VAT ID and other tax details.

The Provider may verify identifiers in public registers and may refuse or manually review an order whose details are inconsistent or require a non-standard tax assessment.