Consumer information on withdrawal from the contract
Version: 1.0
Effective: upon publication of this version
Last updated: 21 August 2026
Stable URL: https://shipvise.com/en/legal/withdrawal/
Translation notice: This English version is a machine-assisted translation provided for convenience. The original Czech version is the authoritative version. Where mandatory law requires otherwise, rights granted by mandatory law remain unaffected.
This document is intended for Customers who enter into a contract with Shipvise as Consumers. It does not limit any right afforded to a Consumer by mandatory legal rules.
1. Provider
David Hošek
Company ID (IČO): 03956890
VAT ID (DIČ): CZ9503230539
Registered office: U Potoka 247, 440 01 Peruc – Telce, Czech Republic
E-mail: support@shipvise.com
Phone: +420 602 352 762
2. The basic 14-day regime
Under a distance contract, a Consumer may have the right to withdraw without giving a reason within 14 days of the conclusion of the contract.
The specific consequence depends on whether the performance is a digital service supplied on a continuous basis, digital content supplied without a tangible medium, a service adapted to the Consumer's requirements or another type of performance. The mandatory rules apply according to the actual nature of the specific order.
3. Immediate commencement of the service
Shipvise is an online service where the Customer ordinarily expects activation without waiting 14 days.
Where the legal regime of the specific performance requires it, the Provider will, before immediate activation, ask the Consumer for their express request or consent to the commencement of performance before the 14-day period expires and will provide the necessary information about the consequences.
This option must not be pre-ticked. The Provider retains its wording, version and the moment of confirmation.
4. If the Consumer withdraws after the service has started
If the Consumer validly withdraws and the service has already been partly provided at their express request, they may be obliged to pay a proportionate part of the price for the performance actually provided, where applicable law so permits.
The calculation must not be a penalty for withdrawal and must correspond to the performance actually provided.
For an ordinary continuous subscription, such a statutory settlement is based in particular on the extent of the service already provided relative to the entire period ordered, unless the legal regime of the specific case provides otherwise.
5. Credits and human services
Plan Credits
Credits included in a plan are part of the plan and are not a separate monetary balance. Not using them does not in itself give rise to a separate refund.
However, if during the period the Consumer used a separately quantifiable human service and the law permits performance actually provided to be taken into account on withdrawal, its value may be determined according to the approved order and, where applicable, using the reference Credit value under the Billing Terms.
Purchased Credits
For separately purchased Credits, the right of withdrawal and the effect of drawing them down are assessed according to the nature of the service ordered and the moment when the specific performance was provided. The Provider will not use the Credit mechanism to circumvent the statutory right of withdrawal.
Senior Review / Starter Creation / Assisted Fix
Before a human service begins, the Customer is shown the scope and the approved maximum number of Credits. If the Consumer requests that this service begin within the 14-day period, the checkout or order flow must contain the corresponding active request/consent and information.
Upon a valid withdrawal, only the part that the law permits, having regard to the work actually performed, is charged. A completed or personalised service may be subject to a different regime where the statutory conditions are met; the Provider will not use a general blanket "no withdrawal" clause.
6. How to withdraw
The Consumer may notify withdrawal by any unequivocal statement showing that they wish to withdraw from the contract. For example, they may:
- send an e-mail to
support@shipvise.com; - use the model form below;
- use a feature in the Portal, where available.
To meet the deadline, it is sufficient to send the withdrawal before the period expires.
7. Refund of money
Where an obligation to refund arises, the Provider will return the relevant amount without undue delay and no later than within the statutory period.
As a standard, it will use the same means of payment as in the original transaction, unless the Customer expressly agrees to a different procedure and no costs are incurred by them as a result.
Only amounts whose set-off is permitted by law may be deducted from the refunded amount, in particular a proportionate price for the part of the service already provided, where the statutory conditions are met.
8. Other digital-service rights
The right of 14-day withdrawal is not the same as the rights arising from defective or non-supplied digital content/services.
Independently of the 14-day period, a Consumer may have rights in particular where:
- the service was not made available;
- it does not conform with the contract;
- a defect was not properly remedied;
- an impermissible change to the service was made.
These rights are not limited by these terms.
9. Model withdrawal form
You do not have to use the form. If you do use it, send it to support@shipvise.com.
Notice of withdrawal from the contract
Addressee: David Hošek, U Potoka 247, 440 01 Peruc – Telce, Czech Republic, support@shipvise.com
I hereby give notice that I withdraw from the contract for the provision of the following Shipvise service / order:
- Name of the plan or service:
- Order number / payment identifier, if known:
- Date of order:
- Consumer's first name and surname:
- E-mail used for the account:
- Consumer's address, if needed to identify the contract:
- Date:
- Consumer's signature (only if the form is sent on paper):
10. Contact
Questions about withdrawal: support@shipvise.com, phone +420 602 352 762.
If you are unsure whether a statutory exception applies to a specific order, the Provider will assess the situation according to the actual nature of the performance and the applicable consumer rules; this document will not be interpreted to the detriment of a Consumer's mandatory rights.