Shipvise legal contacts and contact points
Version: 1.0
Effective: upon publication of this version
Last updated: 21 August 2026
Stable URL: https://shipvise.com/en/legal/contact/
Translation notice: This English version is a machine-assisted translation provided for convenience. The original Czech version is the authoritative version. Where mandatory law requires otherwise, rights granted by mandatory law remain unaffected.
1. Provider
David Hošek
Company ID (IČO): 03956890
VAT ID (DIČ): CZ9503230539 (VAT-identified person, not a VAT payer)
Registered office: U Potoka 247, 440 01 Peruc – Telce, Czech Republic
Registered in the Czech Trade Register since 2 April 2015
Phone: +420 602 352 762
Brand: Shipvise by Progity
Website: shipvise.com
Portal: app.shipvise.com
2. Customer support
Phone: +420 602 352 762
Use in particular for:
- ordinary questions about the Service;
- contracts and orders;
- billing and payments;
- cancelling the service;
- complaints;
- Consumer withdrawal;
- export and switching;
- review of a decision concerning a Customer Project.
Standard support is provided mainly on business days; 24/7 human availability is not guaranteed unless an individual contract provides otherwise.
3. Personal data protection
Use for:
- requests under the GDPR;
- questions about the Privacy Policy;
- questions about the DPA;
- objections to a subprocessor change;
- privacy/security questions concerning Customer data.
4. Abuse and illegal content
Public form: /en/abuse/
Use in particular for phishing, malware, attacks, fraud, spam, illegal content, infringement of rights, CSAM and other abuse of Customer hosting.
5. DSA — contact point for authorities
For the purposes of Article 11 of Regulation (EU) 2022/2065 (the Digital Services Act), the electronic contact point for communication with Member State authorities, the European Commission and the European Board for Digital Services is:
Languages of communication: Czech and English.
6. DSA — contact point for recipients of the service
For the purposes of Article 12 DSA, recipients of the service may communicate through:
support@shipvise.com;/en/abuse/for abuse and illegal-content submissions.
Communication is not based exclusively on automated tools and human review is possible in relevant cases.
7. Out-of-court resolution of consumer disputes
Where the Customer is a Consumer and the dispute falls within the relevant competence, they may contact:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Štěpánská 567/15
120 00 Prague 2
Czech Republic
https://coi.gov.cz/informace-o-adr/
Before a Consumer initiates ADR, we recommend contacting support@shipvise.com first; this is not, however, a restriction of their statutory right to turn to the competent ADR body.
8. EU ODR platform
The former European online dispute resolution (ODR) platform was discontinued and the relevant regulation was repealed with effect from 20 July 2025. Shipvise therefore does not use an obsolete link or boilerplate about the EU ODR platform.
9. Supervisory authority for personal data protection
Office for Personal Data Protection (Úřad pro ochranu osobních údajů)
Pplk. Sochora 27
170 00 Prague 7
Czech Republic
https://uoou.gov.cz/
This is without prejudice to the powers of other competent EU/EEA supervisory authorities.